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Inspired and Intentional Business Podcast - Open Book Management, Business Vision, Employee Engagement, Balancing Profit and Social Impact

In the United States, according to Gallup, nearly 70% of employees are not engaged in their work. Disengagement negatively affects profitability and productivity. I believe there are 3 ways businesses can improve engagement. One, they inspire with a clear vision. Two, they practice open-book management. Three, they intentionally build collaborative, accountable, strength-focused teams. My intention is to inspire owners considering a new way to run their business and to encourage those currently fighting the good fight to balance profits and social impact. Let’s be inspired. The show will touch on business strategy, vision, internal communication, finance, accounting, organizational development, team-building, marketing, sales, and operations. Inspirations for the show include The Great Game of Business, by Jack Stack; Zingermans Community of Businesses, Ari Weinzweig, Paul Saginaw, Small Giants by Bo Burlingham, Open Book Managment by John Case, Zappos, and others.
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Inspired and Intentional Business Podcast - Open Book Management, Business Vision, Employee Engagement, Balancing Profit and Social Impact
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Jan 5, 2016

This week Matthew we’ll cover topics like improving the customer experience, finding meaningful success measurements, and measuring things like workplace energy.

 

1. Are your people looking for ways to delight/improve the experience of customers, especially those everyday customers? Do you have a system to encourage this? What could you do to change this?

2. “I think it’s important, in some way, to see measurable affects of your work.” Matthew uses the analogy of putting and being able to see immediate results of your putting. And how important that is in improving your game. Things to check if they are impacting the bottom line in a positive way.

Things go measure:

Sales

Coffee Quality -

Effects of new systems implemented

Waste generated - compost (There is an example given in something I read where a dishwasher commented on how many fries he threw away. The Roadhouse lowered the portions, while offering free refills. There was a marked lowering of costs.)

 

He then talks about tying some of the gainsharing monetary reward to both profit and hitting some of these other measures.

 

What are some other areas you could measure within your business to improve your bottom line, profits, and employee engagement?

 

3.  He spoke about the Department Operating Report with measures like

How can you include your team to determine meaningful measurements? What way can you get them involved in the tracking and reporting of the results?

 

4. Another measure, energy. “You’re either contributing or detracting from the workplace energy.”

3 Types of energy

Physical

Mental/Emotional

Vibrational (How you’re appearing to others.)

What could you measure that would improve the overall vibe of your workplace?

 

I would love to see your answers at one of the many Inspired and Intentional outlets:

 

You can find show notes, the questions, at inspiredandintentional.com/episode11. While there you can also sign up to be kept up to date on the latest podcasts and happenings in the world of Inspired and Intentional business news.

 

I can also be reached on Twitter @ToddAReed, on LinkedIn at LinkedIn.com/in/toddareed, and on Facebook, search for inspired and intentional.

 

You can get hold of Matthew by emailing him at mbodary@zingermans.com.

 

https://twitter.com/ToddAReed

https://www.linkedin.com/in/toddareed

https://www.facebook.com/Inspired-and-Intentional-1658283491074728/

 

One last favor, reviews and ratings really help other leaders looking for a podcast to inspire them. Please take a moment to review this podcast on iTunes or stitcher.

 

Thank you for listening and join us next week as we wrap our conversation with Matthew. Until next week, be inspired and intentional.

 

The inspired and intentional business  podcast is copyright 2016 by it’s owner. The music is Funk Game Loop, Kevin MacLeod Royalty Free from Incompatech. Thank you for sharing your talent.

1 Comments
  • eight and a half years ago
    Bill Fotsch
    I appreciate your focus on developing good performance metrics to improve company results and the lives of the employees that drive those results. This is precisely what a growing number of companies are doing by making their economics transparent, so employees can better understand the company’s business and consequently help improve results. I have seen this work with over 400 companies, from privately held companies to large companies like Southwest Airlines, Capital One and BHP Billiton. This 4 minute MSNBC video of one of my clients provides an example of a privately held company: https://www.youtube.com/watch?v=ev9JBmjjeCU
    This articles provides more background: http://www.forbes.com/sites/fotschcase/2015/07/20/introducing-a-blog-about-companies-that-engage-their-employees-by-opening-the-books/
    http://blogs.hbr.org/2013/12/a-winning-culture-keeps-score/
    http://www.gilcommunity.com/blog/want-engaged-employees-try-opening-books/
    More information and case studies can be found at www.openbookcoaching.com.
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