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Inspired and Intentional Business Podcast - Open Book Management, Business Vision, Employee Engagement, Balancing Profit and Social Impact

In the United States, according to Gallup, nearly 70% of employees are not engaged in their work. Disengagement negatively affects profitability and productivity. I believe there are 3 ways businesses can improve engagement. One, they inspire with a clear vision. Two, they practice open-book management. Three, they intentionally build collaborative, accountable, strength-focused teams. My intention is to inspire owners considering a new way to run their business and to encourage those currently fighting the good fight to balance profits and social impact. Let’s be inspired. The show will touch on business strategy, vision, internal communication, finance, accounting, organizational development, team-building, marketing, sales, and operations. Inspirations for the show include The Great Game of Business, by Jack Stack; Zingermans Community of Businesses, Ari Weinzweig, Paul Saginaw, Small Giants by Bo Burlingham, Open Book Managment by John Case, Zappos, and others.
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Inspired and Intentional Business Podcast - Open Book Management, Business Vision, Employee Engagement, Balancing Profit and Social Impact
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Jul 26, 2016

This is my repodcast with Amy Emberling, Managing Partner of Zingerman’s Bakehouse and Candy Manufactory.

Amy Emberling, Managing Partner of Zingerman’s Bakehouse, has been an avid food lover and baker since her childhood in Nova Scotia, Canada where she often treated friends to after-school concoctions. She grew up in a family business and always hoped to have her own business one day.

In addition to her work at the Bakehouse, Amy also teaches seminars for ZingTrain in two seminars: Leading with Zing and Bottom Line Training. She is also one of the partners of Zingerman’s Candy Manufactory (with Charlie Frank), which was developed in the bakery.

In this episode we talk a bit about:

Letting systems help during those times when your people aren’t at their best.
Finding and hiring the right kind of people.
One way of defining success for each member of your team.
Training systems
Culture and pulling dissenting opinions to make the team stronger.
Having the difficult conversations.
Keeping excitement and focus for a long term vision.
Entrepreneurship and Innovation
A process for nurturing change within your organizationSuccession planning and what keeps Amy inspired to keep improving
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http://inspiredandintentional.com/episode43

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1 Comments
  • almost eight years ago
    Bill Fotsch
    Great to see Zingerman's success story continues. Regardless of how it is defined, engagement / loyalty translates into a competitive advantage. Companies like Zingerman's and Southwest Airlines, (a client of mine), treat their employees like trusted business partners, enabling them to make more money for their company and themselves. They consistently see both profits and engagement soar. This Forbes article provides more background: http://www.forbes.com/sites/fotschcase/2016/05/31/engage-your-employees-in-making-money/
    Minneapolis based Carlson Travel is a great example, as can be seen in their 3 minute call center video: https://www.youtube.com/watch?v=-RJAEHPOxPQ
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